Chaos Meets Order
Client Agreement & Terms of Service
These Terms & Conditions apply to all services provided by Chaos Meets Order.
By booking a service through written or electronic communication, or by submitting a deposit or payment, the client acknowledges that they have read, understood, and agreed to the terms outlined below.
For the purposes of this agreement, “written” or “electronic communication” includes email, text messages (SMS/iMessage), direct messaging platforms, invoices, and other electronic communications between the client and Chaos Meets Order.
1.Services
Chaos Meets Order provides professional decluttering and organizing services tailored to the client’s needs.
Services will be delivered as discussed during the consultation process and confirmed prior to the project start date.
Permanent installations, repairs, moving services, or structural modifications are not included unless otherwise agreed upon in writing.
2.Deposits
A deposit is required to secure scheduled organizing dates.
• Multi-day packages require a $100 deposit per scheduled organizing day
• Single full-day sessions (up to 8 hours) require a $150 deposit
Deposits must be received at least 48 hours prior to each scheduled session unless otherwise agreed upon for last-minute bookings.
Project dates are not reserved until Payment or Deposit is received. Deposits are applied toward the final invoice for each organizing session.
Deposits are non-refundable within 48 hours of the scheduled session but may be transferred toward a rescheduled appointment, subject to availability. Refund exceptions may be granted for valid emergencies or unforeseen circumstances at the discretion of Chaos Meets Order.
3.Payment Terms & Billing Policy
Accepted payment methods:
• E-transfer
• Cash
Clients may choose to pay the full package invoice upfront or use the flexible prorated billing option, unless otherwise agreed upon in writing.
For prorated billing arrangements, the remaining balance for hours completed during each organizing session will be invoiced after each service day and is due the same day unless otherwise agreed upon in writing.
If additional time beyond the estimated scope of work is requested or required, it will be billed at the agreed hourly rate.
Billing is calculated in 1-hour increments.
4.Late Payment Policy
Invoices not paid within seven (7) calendar days of the invoice date may be subject to a flat late fee of $45 added to the outstanding balance.
5.Cancellation & Rescheduling
A minimum of 48 hours’ notice is required for cancellations or rescheduling requests.
Deposits are non-refundable within 48 hours of the scheduled session but may be transferred toward a rescheduled appointment, subject to availability.
Refund exceptions may be granted for valid emergencies or unforeseen circumstances at the discretion of Chaos Meets Order.
Rescheduling requests are subject to availability.
6.Client Responsibilities
The client agrees to:
• Provide safe and reasonable access to the workspace
• Identify any fragile, valuable, sentimental, or important items that should be handled with extra care or kept separately
• Disclose any hazards, unsafe conditions, or sensitive items prior to the session
• Secure or remove valuables before the organizing session begins, including but not limited to cash, jewelry, passports, legal documents, collectibles, heirlooms, and sentimental items. Any items left within the workspace during the session will be considered approved for handling and organizing as part of the service
• Supervise children and pets during active organizing sessions to help avoid accidents or disruptions
The client confirms they have the authority to approve services on behalf of the household. Any household members participating in or benefiting from the services are also subject to the terms of this agreement.
7.Donations & Disposal
The client is responsible for reviewing all materials before items are donated, recycled, shredded, or discarded.
Chaos Meets Order is not responsible for items once they have been removed from the property.
All disposal, recycling, transfer station, or specialty disposal fees are the responsibility of the client unless otherwise agreed upon in writing.
8.Additional Fees
The following additional fees may apply:
• Offsite paper shredding: $5 per pound
• Travel outside the Greater Toronto Area (GTA): $0.50/km plus fuel and travel time
• Additional donation, recycling, or transfer station trips: $20 per trip plus applicable disposal fees
Any applicable fees will be communicated in advance whenever possible.
9.Meal & Rest Breaks
For projects exceeding four (4) consecutive hours, the organizer is entitled to a reasonable meal or rest break.
Breaks will be scheduled appropriately during the session and are considered part of the overall project time unless otherwise agreed upon in writing.
10.Media Release
Chaos Meets Order may take non-identifying before-and-after photos of organizing projects for portfolio, website, or marketing purposes.
No personal or identifying information will be shared without consent.
Clients may opt out by providing written notice prior to the session.
11.Limitation of Liability
The client agrees that Chaos Meets Order is not responsible for:
• Pre-existing damage
• Structural or maintenance issues within the property
• Loss or damage resulting from items not identified as valuable, fragile, sentimental, or important prior to organizing
• Loss or damage caused by failure to review discarded, donated, or recycled items
• Disagreements within the household regarding decluttering or organizing decisions
Chaos Meets Order is not liable for indirect, incidental, or consequential damages arising from services provided.
12.Agreement Acknowledgment
This agreement constitutes the understanding between the parties and may only be modified in writing.
By confirming a booking via email, text message, written communication, invoice payment, or deposit submission, the client agrees to these Terms & Conditions.
No physical signature is required. Electronic confirmation and payment constitute acceptance of this agreement.
Last Updated: May 2026