Chaos Meets Order
Client Agreement & Terms of Service
These Terms & Conditions apply to all services provided by Chaos Meets Order.
By booking a service and submitting the required service fee, the client acknowledges that they have read, understood, and agree to the terms outlined below.
1. Services
Chaos Meets Order provides professional decluttering and organizing services tailored to the client’s needs.
Services will be delivered as discussed during consultation and confirmed prior to the project start date.
Permanent installations or structural modifications are not included unless otherwise agreed in writing.
2. Service Fee
A $150 non-refundable service fee is required to secure a project date.
This amount is applied toward the final invoice.
Project dates are not reserved until payment is received.
3. Payment Terms & Billing Policy
Accepted payment methods:
• E-transfer
• Cash
The remaining balance is due at the end of the session unless otherwise agreed in writing.
If additional time beyond the estimated scope is required, it will be billed at the agreed hourly rate.
Billing is calculated in 30-minute increments.
4. Late Payment Policy
The remaining balance is due at the end of the session.
If payment is not received within seven (7) calendar days of the invoice date, a flat late fee of $25 will be added to the outstanding balance.
5. Cancellation & Rescheduling
A minimum of 48 hours’ notice is required for cancellations or rescheduling.
Cancellations made with less than 48 hours’ notice will result in forfeiture of the $150 service fee.
Rescheduling is subject to availability.
6. Client Responsibilities
The client agrees to:
• Provide safe and reasonable access to the workspace
• Disclose hazards or sensitive items
• Remove valuables prior to session
• Supervise children and pets during active organizing
The client confirms they have authority to approve services on behalf of the household. All household members are bound by this agreement.
7. Donations & Disposal
The client is responsible for reviewing all materials before items are donated, recycled, shredded, or discarded.
Chaos Meets Order is not responsible for items once removed from the property.
All waste disposal fees are the responsibility of the client.
8. Additional Fees
The following additional fees may apply:
• Offsite paper shredding: $5 per pound
• Travel outside the Greater Toronto Area (GTA): $0.50 per km plus fuel and travel time
• Additional donation, recycling, or transfer station trips: $20 per trip
Any applicable fees will be communicated in advance.
9. Meal & Rest Breaks
For projects exceeding four (4) consecutive hours, the organizer is entitled to a reasonable meal or rest break.
Break time will be scheduled appropriately during the session and is considered part of the overall project time unless otherwise agreed.
10. Media Release
Chaos Meets Order may take “after” photos of organizing projects for portfolio and marketing purposes.
No identifying information will be shared.
Clients may opt out by providing written notice prior to the session.
11. Limitation of Liability
The client agrees that Chaos Meets Order is not responsible for:
• Pre-existing damage
• Structural issues
• Loss or damage caused by failure to review discarded items
• Disagreements within the household regarding organizing decisions
Chaos Meets Order is not liable for indirect or consequential damages arising from services provided.
12. Agreement Acknowledgment
This agreement constitutes the understanding between the parties and may only be modified in writing.
By confirming a booking via email and submitting payment, the client agrees to these Terms & Conditions.
No physical signature is required. Electronic confirmation and payment constitute acceptance.
Last Updated February 2026